Jade Note Privacy Policy

1. Personal Information We Collect

We collect personal information from you, from your use of Jade Note, and from service providers that support the service.

Account and Authentication Information

When you create or use an account, we may collect:

• Firebase user ID and authentication information;
• email address;
• account creation date and last login information;
• nickname, profile text, preferred language, and other profile settings;
• service preferences, such as UI locale and AI model or mode preferences.

Notes, Content, and Organization Data

When you use Jade Note, we collect and store the content and metadata needed to provide the service, including:

• notes, note titles, note body content, note properties, note versions, pinned status, reminders, and timestamps;
• categories, category descriptions, custom prompts, category forms, and category display settings;
• linked URLs and linked resource metadata, including page titles, domains, summaries, status, and related errors;
• chat sessions, chat messages, AI responses, referenced notes, focus selections, note creation or editing suggestions, and related proposal metadata;
• triggers, automation settings, trigger run logs, generated insights, and related scheduling metadata;
• profile context and long-term memory records created from your profile or chat interactions to support relevant AI responses;
• embeddings, vector index records, note chunks, and retrieval metadata used to search your notes for AI features.

Billing and Subscription Information

If you purchase or manage a paid plan, we may collect and store billing-related information, including:

• subscription plan, subscription status, trial end date, and current billing period end;
• Stripe customer ID, subscription ID, price ID, checkout session metadata, and billing portal status;
• payment status updates received through Stripe webhooks.

Payment card numbers and detailed payment credentials are processed by Stripe and are not directly stored by Jade Note.

Usage, AI Credit, and Technical Information

We collect information about how the service is used and operated, including:

• AI usage records, token usage, AI credit reservations, AI credit charges, feature names, model names, and monthly usage periods;
• trigger run counts and usage limits;
• API request metadata, error logs, security logs, diagnostic logs, and operational logs;
• device, browser, network, IP address, and approximate location information that may be included in logs or provided by hosting, security, or infrastructure providers.

Local and Session Storage

Jade Note may store information in your browser's local storage or session storage, including:

• login/backend sync markers;
• UI locale;
• sidebar and interface preferences;
• temporary note drafts;
• temporary chat proposal review data.

This browser storage helps the app work smoothly on your device. It is not currently used for advertising tracking.

2. How We Use Personal Information

We use personal information to:

• create, authenticate, and maintain user accounts;
• provide note creation, editing, organization, search, reminders, and category features;
• provide AI chat, retrieval, embeddings, AI note suggestions, triggers, automations, and insights;
• maintain chat history and relevant profile context;
• manage Free, Pro Trial, and Pro plan access;
• create Stripe checkout and billing portal sessions, process subscription status, and manage billing support;
• calculate AI credits, enforce usage limits, and prevent unexpected overage charges;
• provide customer support and respond to requests;
• debug, secure, monitor, and improve service reliability;
• detect, prevent, and respond to fraud, abuse, unauthorized access, policy violations, or security incidents;
• comply with legal obligations and enforce our Terms of Service.

3. AI Processing and Model Training

Jade Note processes your notes, profile information, prompts, chat messages, and related content to provide AI features you request. This may include generating embeddings, retrieving relevant notes, sending selected context to configured AI providers, generating AI responses, creating note suggestions, editing note suggestions, and running configured triggers or automations.

Unless we separately ask for and receive your consent, we do not use your notes, chat messages, or other user content to train or improve AI models.

AI providers may process prompts, retrieved note context, and AI outputs as service providers or subprocessors so that Jade Note can provide the requested AI features.

4. How We Disclose Personal Information

We may disclose personal information as described below.

Service Providers and Subprocessors

We use service providers to operate Jade Note. These may include:

• Firebase Authentication and Google Cloud services for authentication, hosting, infrastructure, database, logging, task scheduling, and secrets management;
• PostgreSQL / Cloud SQL and vector storage for notes, chat history, embeddings, AI retrieval, and application records;
• configured AI providers for AI chat, embeddings, summaries, and related AI features;
• Stripe for checkout, billing, subscription management, payment processing, and billing portal services;
• hosting, security, monitoring, and operational providers that help us run and protect the service.

These providers may process personal information only as needed to provide services to us, subject to their own terms, data processing terms, and legal obligations.

Legal, Safety, and Compliance

We may disclose personal information if we believe it is reasonably necessary to:

• comply with law, legal process, or government requests;
• protect the rights, privacy, safety, or property of Jade Note, users, service providers, or the public;
• investigate or prevent fraud, abuse, security incidents, or violations of our Terms;
• enforce agreements or defend legal claims.

Business Transfers

If Jade Note is involved in a merger, acquisition, financing, reorganization, sale of assets, or similar transaction, personal information may be disclosed or transferred as part of that transaction, subject to appropriate confidentiality and legal protections.

5. Advertising, Analytics, and Sale or Sharing

Jade Note does not currently use advertising, ad tracking, Google Analytics, PostHog, Mixpanel, Sentry, or similar analytics tools based on the current inspected implementation.

We do not sell personal information. We do not share personal information for cross-context behavioral advertising as those terms are commonly used in US state privacy laws.

If we introduce analytics, advertising, retargeting, or similar tracking technologies in the future, we will update this Privacy Policy and provide any required notices or choices.

6. Cookies and Similar Technologies

Jade Note may use browser storage, authentication mechanisms, service workers, and similar technologies to keep you signed in, remember settings, manage drafts, and operate the web app.

We do not currently use these technologies for advertising tracking.

7. Data Retention

We retain personal information for as long as needed to provide Jade Note, maintain your account, support billing and subscriptions, comply with legal obligations, resolve disputes, enforce agreements, prevent abuse, and maintain security.

Examples include:

• account information is generally retained while your account is active;
• notes, categories, chat history, embeddings, triggers, insights, and related records are retained while needed to provide the service;
• AI usage, billing, subscription, and ledger records may be retained for accounting, tax, dispute, audit, and abuse-prevention purposes;
• logs and security records may be retained for operational, reliability, security, and legal purposes;
• deleted notes may be soft-deleted or retained in backups, logs, or derived indexes for a limited period before deletion or de-identification.

Until in-app account deletion is available, you may request account deletion or data-related assistance by contacting [email protected].

8. Your Privacy Choices and Rights

Depending on where you live, you may have rights to request access to, deletion of, correction of, or a copy of personal information we hold about you. You may also have the right to object to or restrict certain processing, withdraw consent where processing is based on consent, or appeal a decision about your request.

To make a privacy request, contact [email protected]. We may need to verify your identity before responding. We will not discriminate against you for exercising privacy rights, but some requests may affect our ability to provide the service.

You can also:

• update certain profile and preference information in the service;
• delete notes or categories using available product features;
• cancel paid subscriptions through the Stripe billing portal or other available billing flow;
• clear local storage or session storage in your browser, understanding that this may affect app behavior.

9. US State Privacy Notice

For transparency, this section summarizes common categories of personal information we may collect and disclose to service providers:

We do not knowingly sell personal information or share it for cross-context behavioral advertising. We do not knowingly collect personal information from children under 13.

If applicable law gives you additional rights, you may exercise them by contacting [email protected].

10. Children's Privacy

Jade Note is intended for users who are at least 13 years old. Jade Note is not directed to children under 13, and children under 13 may not create an account or use the service.

If you are under 18, you may use Jade Note only with the consent and supervision of a parent or legal guardian.

If we learn that we collected personal information from a child under 13, we may delete the account and associated information as required by law. If you believe a child under 13 has provided personal information to Jade Note, contact [email protected].

11. Security

We use administrative, technical, and organizational measures designed to protect personal information. These may include authenticated API access, access controls, cloud security controls, secrets management, logging, and operational monitoring.

No method of transmission or storage is completely secure. You are responsible for keeping your account credentials secure and for using a secure device and network.

12. International Data Transfers

Jade Note may be operated from Japan and may use service providers in Japan, the United States, and other countries. Your personal information may be processed and stored in countries where privacy laws may differ from those in your state or country.

By using Jade Note, you understand that personal information may be transferred to and processed in these locations, subject to applicable legal requirements.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. If we make material changes, we will provide reasonable notice, such as by posting the updated policy, sending an email, or showing an in-service notice.

The updated policy will be effective on the date stated in the policy or notice. Your continued use of Jade Note after the updated policy becomes effective means you acknowledge the updated policy.

14. Contact

Operator: Unrealm LLC

Privacy / support contact: [email protected]

Website: https://jadenote.app

Terms of Service: https://jadenote.app/terms

Privacy Policy URL: https://jadenote.app/privacy